Choosing care is a big decision. Here are the things families most often ask us — and our AI assistant in the corner can answer anything else, any time of day.
Ask our assistant Bella anything, or reach our friendly human team directly — whichever you prefer.
In urgent situations we can often arrange care within 24 hours. For planned care, we'll usually complete your free assessment and have a carer matched within a few days.
Yes — consistency matters deeply to us. We carefully match you with a small, regular care team so you see familiar, trusted faces rather than a different person each visit.
Every carer is employed by BetterWay Care, DBS-checked, fully referenced and trained to nationally recognised standards — with ongoing development and the support of our management team throughout their career.
Costs depend on the type and amount of care you need, so we tailor every quote to you — with clear, transparent pricing and no hidden fees. Contact us for a friendly, no-obligation estimate.
Absolutely. We can guide you through local authority funding, NHS continuing healthcare and self-funding so you understand every option available to you.
Yes. BetterWay Care Ltd is registered with and accountable to the Care Quality Commission (CQC), and we embed the five fundamental standards — Safe, Effective, Caring, Responsive and Well-Led — across everything we do.
We provide care across London and the surrounding region, including Croydon, Bromley, Kingston, Sutton, Richmond, Wandsworth, Surrey and Kent. If you don't see your area, just ask.
Yes. Our Level Three live-in care provides tailored support for progressive or complex conditions, including dementia, Parkinson's and palliative or end-of-life care, delivered by specialist-trained carers.
We'd love to help — speak to our friendly team today.
Call 020 8763 2206 · WhatsApp / Text 07983 671 911